Customer Service

About Us

At Indigenous Handicrafts, our mission is to provide our international clientele with an authentic, handcrafted experience. We source unique, traditional artisanal products that embody the rich cultural heritage of numerous indigenous communities around the world. Our selection of exquisite home furnishing items ranges from intricate handmade textiles to detailed wooden carvings, each piece resonating with the craftsmanship of the hands that created it. In supporting our business, you are supporting sustainable livelihoods, the preservation of centuries-old crafts, and the promotion of ethically sourced, eco-friendly products.

Mission: Our mission at Indigenous Handicrafts is to preserve and promote the rich cultural heritage of indigenous communities through the creation and sale of authentic handcrafted products. We aim to empower indigenous artisans by providing them with sustainable economic opportunities and supporting the continuation of traditional craftsmanship. We are committed to producing high-quality, ethically made items that celebrate the beauty, symbolism, and artistic traditions of indigenous cultures. Our mission is rooted in cultural respect, fair trade practices, and environmental sustainability.

Vision: Our vision is to be a global leader in promoting and preserving indigenous handicrafts, while creating positive social and economic impact for indigenous communities. We aspire to be a bridge between artisans and customers, connecting people around the world with the unique beauty and cultural significance of indigenous crafts. We envision a world where the talents, skills, and artistry of indigenous artisans are recognized, valued, and respected. Through our products, we seek to foster cultural appreciation, cross-cultural understanding, and a deep appreciation for the diversity and richness of indigenous cultures.

Shipping and Returns

We ship worldwide, taking utmost care to ensure that our products reach you in perfect condition. Shipping times vary according to the location, and we provide tracking information for all orders. In the rare event of any damage incurred during transit, we will replace the product at no extra cost.

Should you wish to return an item, we accept returns within 15 days of receipt. The item must be returned in its original condition and packaging. Please note that return shipping costs are the responsibility of the customer.

Refund and Cancellation Policy

We understand that sometimes things don't work out as planned. Should you wish to cancel your order, please contact us within 24 hours of placing it. If the item has not yet been dispatched, we will provide a full refund.

In case of returns, once we receive the returned item and confirm its condition, a refund will be processed to the original method of payment within 7 business days. Please note that shipping charges are non-refundable.

Privacy Policy

At Indigenous Handicrafts, We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. We collect information to provide better services to our customers - from figuring out basic stuff like your country of residence, to more complex things like which products you might find most useful. We do not share your personal information with any third-party without your consent.

Terms and Conditions

By accessing and using our website and services, you agree to comply with and be bound by our Terms and Conditions. This agreement outlines the legally binding terms for your use of our services and products. Please ensure you read and understand our Terms and Conditions before purchasing from us. They cover important information about your rights and obligations, as well as limitations and exclusions that may apply to you.


We believe in making our beautiful, handcrafted products accessible to all. That's why we regularly offer discounts and special promotions to our customers. Subscribe to our newsletter and follow us on social media to be the first to know about upcoming sales and exclusive offers.


Visit our blog to journey into the heart of indigenous cultures. We share stories of the artisans who craft our products, the history and techniques behind the handicrafts, and styling tips to help you incorporate these beautiful pieces into your home. Our blog is a celebration of cultural diversity and a testament to the skill and creativity of artisans around the world.

Contact Us

We value our customers and are here to assist you. Should you have any questions or require more information about our products or your order, please reach out to us through the 'Contact Us' page on our website. Our customer service team will respond to your query within 24 hours.

Our operating address is:

Our dedicated customer service team will respond to your query within 24 hours.

Track Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your package. Please note that tracking information may take up to 24 hours to update after your order has been dispatched.