Shipping & Returns

Shipping Policy

Order Processing:

  • Orders are processed within 2-3 business days, excluding weekends and holidays.
  • High order volumes may cause delays. We will notify you of any significant delays.

Shipping Rates & Delivery Estimates:

  • Shipping charges are calculated at checkout.
  • Delivery delays can occasionally occur.

Domestic Shipping:

  • Standard shipping: 5-7 business days.
  • Expedited shipping: 2-3 business days.

International Shipping:

  • We ship to select international destinations. Charges and delivery times vary by country.
  • Customs, duties, and taxes are the customer’s responsibility.

Returns Policy

Return Process:

  • Contact customer service at support@indigenoushandicrafts.com with your order number and reason for return within 10 days of purchase.

Return Conditions:

  • Items must be unused, in original packaging, and in the same condition as received.
  • Custom or personalized items are non-returnable unless damaged or defective.

Refunds:

  • After inspecting your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within a few days.

Exchanges:

  • We replace items only if they are defective or damaged. Contact us at [your email] for exchanges.

Shipping Returns:

  • You are responsible for return shipping costs, which are non-refundable.
  • Delivery times for exchanged products may vary based on your location.

Contact Us:

  • For any questions about our Shipping & Returns Policy, please contact us at support@indigenoushandicrafts.com.