Shipping Policy
Order Processing:
- Orders are processed within 2-3 business days, excluding weekends and holidays.
- High order volumes may cause delays. We will notify you of any significant delays.
Shipping Rates & Delivery Estimates:
- Shipping charges are calculated at checkout.
- Delivery delays can occasionally occur.
Domestic Shipping:
- Standard shipping: 5-7 business days.
- Expedited shipping: 2-3 business days.
International Shipping:
- We ship to select international destinations. Charges and delivery times vary by country.
- Customs, duties, and taxes are the customer’s responsibility.
Returns Policy
Return Process:
- Contact customer service at support@indigenoushandicrafts.com with your order number and reason for return within 10 days of purchase.
Return Conditions:
- Items must be unused, in original packaging, and in the same condition as received.
- Custom or personalized items are non-returnable unless damaged or defective.
Refunds:
- After inspecting your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within a few days.
Exchanges:
- We replace items only if they are defective or damaged. Contact us at [your email] for exchanges.
Shipping Returns:
- You are responsible for return shipping costs, which are non-refundable.
- Delivery times for exchanged products may vary based on your location.
Contact Us:
- For any questions about our Shipping & Returns Policy, please contact us at support@indigenoushandicrafts.com.